Terms and Conditions
Package Protection Policy
At Paper Shoot, we prioritize your orders' safe and timely arrival. Our Package Protection powered by JIGJAG provides peace of mind, covering loss, theft, or damage during transit. Here's a quick overview of the coverage:
Lost Items Policy:
- Presumed Lost: Claims for packages not marked as "delivered" can be filed 7 days after the last U.S. tracking update (20 days for international, including Canada) and 48 hours beyond the estimated delivery date.
- Invalid Addresses/Delivery Barriers: Not covered. Items returned to the sender due to invalid addresses or delivery barriers may be resent upon correct address verification.
- Partial Deliveries: Missing items from a multi-item order without tampering evidence are not covered. If a package from a multi-package order is missing, we cover the undelivered items.
- Return to Sender: Packages returned due to invalid addresses, or delivery refusal are generally not covered, with certain exceptions.
Stolen Items Policy:
- Delivered but Missing: File claims for items marked "delivered" but not received within 5 to 30 days post-delivery date.
- Incorrect Address Delivery: Orders sent to the wrong address but provided correctly at checkout will be considered for replacement.
Damaged Items Policy:
- Damaged Upon Arrival: File within 30 days of delivery. Documentation of damage may be required.
- Customized Items: Not eligible for reorder; a refund will be provided.
- Out of Stock Items: A refund will be offered. Repurchase is possible when back in stock.
General Policies:
- Incorrect Address by Customer: Orders with customer-provided incorrect addresses are not covered.
- Quality Concerns: Issues related to product quality might be addressed under our return policy, not Package Protection.
- Filing Requirements: Adherence to filing deadlines is crucial; late submissions may be declined.
- Expedited Shipping Delays: Not covered.
- Installment Payments: Refunds are processed to the customer, who remains responsible for any installments.
- Tracking and Address Requirements: Claims may be denied due to inadequate tracking information or shipments to non-sanctioned countries.
- Issue Resolution: Non-response within 5 days of a claim can result in closure.
- Opting Out: Package Protection fees are refundable before shipping. After dispatch, the fee is non-refundable.
This policy ensures comprehensive protection from dispatch to delivery. For questions or to file a claim, contact us.
Frequently Asked Questions (FAQs)
What does the Shipping and Package Protection cover?
Our Package Protection covers your purchases against loss, theft, and damage during transit, ensuring your items arrive safely and securely.
How do I file a claim under the Shipping and Package Protection Policy?
To file a claim, contact us at support@papershootcamera.com with your proof of purchase and a brief description of the issue. Our team will guide you through the claim process.
When can I file a claim for a presumed lost package?
For domestic (U.S.) shipments, you can file a claim 7 days after the last tracking update. For international shipments, including Canada, the period extends to 20 days.
Are packages returned to the sender covered by the policy?
Packages returned due to invalid addresses or delivery barriers are generally not covered. However, exceptions may apply under certain conditions.
What should I do if my package is marked as delivered but is missing?
If your package is marked "delivered" but you haven't received it, you can file a claim for a stolen item between 5 and 30 days after the delivery date.
Are damaged items eligible for replacement or refund?
Yes, items damaged upon arrival are eligible for a claim. Please file within 30 days of delivery, including evidence of the damage.
Is there a fee for the JIGJAG Shipping and Package Protection?
Yes, there is a nominal fee for the Shipping and Package Protection, added at checkout. This fee is non-refundable once the package is shipped.
How are claims for orders with incorrect addresses handled?
Orders placed with incorrect addresses provided by the customer are not covered under our Package Protection.
Can I opt-out of JIGJAG Shipping and Package Protection?
Yes, you can opt-out of the Shipping and Package Protection before your package ships. Once shipped, the protection fee is active and cannot be refunded.
What happens if my item is out of stock and I have a valid claim?
If an item covered by a valid claim is out of stock, we will offer a refund. You may repurchase the item when it's back in stock.
